“Compliance is Your Responsibility,...Streamlining the Process is Ours”

Customer Support

Customer Support:

East Coast: 1.800.333.7864
West Coast: 1.888.858.2224

Customer Care:

customer.care@ocr-inc.com

ViaNet Solution Support:

vianetsupport@ocr-inc.com

EASETM Support:

easesupport@ocrvianet.com

Privacy Policy

Your Privacy is Important to Us!


Protecting your privacy is important to OCR. We strive to keep your personal information confidential. By ensuring that you are aware of and understand OCR Customer Privacy Policy, we have outlined the following information:

Collection of Personal Information:

Personal Information: The policy covers the following personal information that OCR collects through your use of the OCR Web sites and in connection with off-line communications. Specifically, OCR may collect this information from offline and online registrations, forms and communications and interactions, and sales inquiries and transactions. Contact information, such as name, physical address, telephone number, email address, and company. The majority of the information collected under this category is business contact information.

OCR uses your Personal Information for the following purposes:

To engage in transactions: OCR may use personal information such as name, physical address, telephone number, email address, and company to engage in transactions with you, including contacting you about your order.

To process transaction: OCR may use financial/credit card and payment information to process your order. OCR may need to share some of this information with delivery services, credit card clearing houses and other similarly situated third parties to complete the transaction.

To provide support or other services: OCR may use your personal information to provide you support or other services you have ordered, as well as product updates, product patches and fixes and other similar communications.

To attend to your needs and respond to your request: OCR may use information from your order, your OCR profile, or other specified requirements to provide you with notices of new product releases and service developments. OCR also may use your personal information to respond directly to your requests for information, including registrations for newsletters or other specific requests, or pass your contact information to the appropriate OCR distributor or reseller to respond to your request

To administer product downloads: OCR may contact you if you download products so that it may confirm certain information about your order (for example, that you did not experience problems in the download process) or to discuss the downloaded products or to provide marketing or sales information about related products and services. OCR also may use this information to confirm compliance with licensing and other terms of use.

To communicate with you about a conference or event: We may communicate with you about a conference or event hosted or co-sponsored by OCR. This may include information about the event's content, event logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that we may provide related to the event. OCR may contact you after the event about the event and related products and services.

To comply with legal requirements: OCR may be required to disclose your personal information in order to comply with legally mandated reporting, disclosure or other legal process requirements. OCR will use reasonable efforts to limit the personal information it provides for this purpose.

Revisions and Contact Information:

OCR constantly updates the features of our web site to better serve you and all our customers, so this policy may also be revised from time to time. OCR may modify this policy without advance notice and any modifications are effective when they are posted here. By using our web site, you indicate your understanding and acceptance of the terms of the policy posted at the time of your use. If you have any questions, please contact us via e-mail.

OCR's abides by the safe harbor framework set forth in the July 2000 agreement between the European Union (EU) and the U.S. Department of Commerce regarding the collection, use and retention of personal information collected from the EU. For more information about the U.S. Department of Commerce Safe Harbor Program, please go to http://www.export.gov/safeharbor/