OCR Client Survey - OCR Services, Inc.

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Name*

First Last

Email*

Company*

Job Title*

Are you an existing customer?*

Yes

What area of the business do you support?*

You chose other*

Please specify.

What are the main challenges you face in your day to day role?*

Click all that apply

Cross functional communication

Lack of automation

Gaps in integration among various tools

Document retention/audit

Workflow management

Other

Which OCR products are you currently using?*

Select all that apply.

Compliance Request

Duty Drawback

EASE with SAP Integration

Export Operations

Foreign Trade Zone

Global Trade Controls

Import Operations

Incident Disclosure Management

License and Permit Acquisition

License Management

Product Classification

Technical Data

Visitor Management

Watch List Screening

Not Applicable / Still Evaluating

How long have you been using OCR’s product(s)?*

Under 1 year

1-5 years

5-10 years

Over 10 years

You chose other*

Please specify.

Do OCR’s product(s)/service(s) help to make your daily tasks easier?*

You chose no*

Please elaborate.

Rank the following improvements you would like to see within OCR’s products/services from (1) least important to (10) most important.*

	1	2	3	4	5	6	7	8	9	10
Reporting
Analytics/Dashboards
User Interface
Workflows
Form Configuration

On a scale of 1 (needs improvement) to 10 (excellent), how would you rate the quality of OCR's products?*

10987654321

You rated OCR's products poorly.*

Please elaborate.

On a scale of 1 (not at all) to 10 (absolutely), how likely would you recommend using OCR's products/services to a friend or colleague?*

10987654321

On a scale of 1 (needs improvement) to 10 (excellent), how would you rate OCR’s customer support?*

10987654321

You rated OCR's customer support poorly.*

Please elaborate.

Would you be interested in participating in a focus group in the future?*

Are you interested in speaking with an OCR team member about your experiences using our products and services? This will allow us to understand if there is anything more we can do to help your business needs.*

What do you like about OCR's products?

What do you dislike about OCR's products?

Do you have any additional feedback you would like to share?

Name

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